Frequently Asked Questions

Where can I find what rings are available for Engagement Rings?
The easiest way to find the perfect engagement ring for your partner is to visit our showroom and have one of our professional gemologists help you every step of the way.

How do you size and fit without my partner knowing?
If you don’t know the correct size for your partner, we work together to determine a size and include a sizing alteration to make sure the ring is a perfect fit.

Do you offer custom designs for Engagement Rings?
Yes, at Kurtis Jewellers we can fully customize engagement rings to produce the perfect design for your partner.

To learn more about our custom engagement ring design process, click to watch the instagram series here.

We are looking for custom matching wedding bands, does Kurtis Jewellers provide this service?
Yes

Can I leave my engagement ring behind to make perfect match?
Yes

How long does it take to create a custom engagement ring?
We typically take 3 weeks to complete a custom designed engagement ring.

What is the timeframe on a complex custom ring job?
3-4 weeks time to turn around a complex ring design.

How long does the process take from design to finished product?
2-4 weeks depending on complexity of the jewellery design.

How do I properly clean my white gold jewelry?

White gold jewelry can lose its luster over time due to dirt, oils, and everyday wear. To keep your white gold pieces sparkling, follow these steps:

Gentle Cleaning Solution: Create a cleaning solution by mixing mild dish soap with warm water.

Soak: Place your white gold jewelry in the warm cleaning solution and let it soak for 15-30 minutes to loosen dirt and grime.

Soft Brush: Use a soft-bristled brush, such as a toothbrush, to gently scrub the jewelry, paying attention to intricate areas and crevices.

Rinse: Rinse the jewelry thoroughly under warm running water to remove any remaining soap residue.

Dry and Polish: Pat the jewelry dry with a soft, lint-free cloth and polish it with a jewelry polishing cloth to restore its shine.

How do I properly clean my yellow gold jewelry?

Yellow gold jewelry can also benefit from regular cleaning to maintain its brilliance. Here's how to clean your yellow gold pieces effectively:

Mild Soap and Water: Prepare a solution of mild dish soap and warm water in a bowl.

Soak: Place your yellow gold jewelry in the warm soapy water and let it soak for 15-30 minutes to loosen dirt and debris.

Soft Cloth: Use a soft cloth or sponge to gently wipe the jewelry, focusing on any areas with visible tarnish or buildup.

Rinse and Dry: Rinse the jewelry under warm running water to remove any soap residue, then pat it dry with a clean, soft cloth.

Polish: To restore the shine of your yellow gold jewelry, polish it with a jewelry polishing cloth or a specialized gold polish.

How do I properly clean my engagement and wedding bands with diamonds?

Engagement rings and wedding bands with diamonds require special care to maintain their brilliance and sparkle. Follow these steps to clean your diamond jewelry safely:

Gentle Cleaner: Use a specialized jewelry cleaner formulated for diamonds or create a solution of mild dish soap and warm water.

Soak: Place your diamond jewelry in the cleaning solution and let it soak for 20-30 minutes to loosen dirt, oils, and debris.

Soft Brush: Carefully scrub the jewelry with a soft-bristled brush, such as a toothbrush, to remove any stubborn dirt or buildup.

Rinse: Rinse the jewelry under warm running water to wash away any remaining soap residue.

Dry and Inspect: Pat the jewelry dry with a soft, lint-free cloth and inspect the diamonds for any signs of damage or loose settings.

Polish: For added sparkle, polish the diamond jewelry with a jewelry polishing cloth or a diamond polishing solution.

At Kurtis Jewellers, we offer professional cleaning services for your jewellery needs. Don't hesitate to reach out to us with any questions or to schedule a cleaning appointment. We're here to help you keep your jewellery looking its best!

What types of repairs can Kurtis Jewellers perform?
Ring Sizing, Chain Solders, Resetting of diamonds and stones.

How long do repairs typically take?
Most repairs are turned around in three business days, depending on the extent of the repair.

What types of watches do you service?
We can service any type of watch. From simple quartz to the most complex Swiss movements, know that your timepiece is in excellent hands with our extremely experienced watchmakers.

Which brands of watches does Kurtis Jewellers service?
Rolex, Patek Philippe, Audemars Piguet - AP, Vacheron Constantin, IWC, Breitling, Tag Heuer, Movado, Bulova just to name a few.

What brands of watches do you carry?
We carry Citizen, Movado and Bulova.

Is there any other watch brands that Kurtis Jewellers can provide?
If you are interested in other brands of watches, please contact us directly. We have access to any brand of watch, but we tend to focus on Rolex, Patek Philippe, Audemars Piguet - AP, Vacheron Constantin, IWC, Tag Heuer, Breitling and most other Swiss watches.

Does Kurtis Jewellers buy or sell pre-owned watches?
Yes, we do sell, buy and trade luxury Swiss watches. You can contact our in-house watch specialist to enquire about our current inventory.

Can Kurtis Jewellers authenticate and appraise a watch?
Authentication and valuation can be done while you wait by appointment. Our watch expert will meet with you to inspect your watch. You can be present during the inspection, and we will be happy explain and educate you about your watch.

What services do you provide?
Resizing, cleaning and polishing, battery replacements, complex overhauls on automatic watches and more.

The main difference between lab-grown and natural diamonds is their origin and the way in which they are produced. Lab-grown diamonds are created in a laboratory setting, using advanced technology to replicate the conditions under which natural diamonds are formed. Natural diamonds are formed naturally over millions of years deep within the earth's crust. Lab-grown diamonds offer a more environmentally-friendly and ethically-sustainable alternative to natural diamonds, and they are also often more affordable. However, natural diamonds have a unique history and natural beauty that some people may prefer.

Jewellers typically use a device called a ring sizer to determine the size of a ring. A ring sizer is a small, adjustable tool that consists of a series of rings of different sizes that are mounted on a thin rod. To use a ring sizer, the jeweller will slide the ring to be sized onto the rod, and then adjust the position of the ring until it fits snugly on the appropriate size on the sizer.

Rhodium plating is a process in which a thin layer of rhodium, a precious metal, is applied to the surface of a piece of jewellery. Rhodium is a member of the platinum group of metals, and it is known for its lustrous white colour and high resistance to tarnishing. Rhodium plating is often used on jewellery made from gold or silver, as it can help to improve the appearance and durability of the jewellery. By applying a thin layer of rhodium to the surface of the jewelry, jewellers can create a bright, white finish that is more resistant to tarnishing and scratching. In short, rhodium plating is a process used to improve the appearance and durability of jewellery.

What is the difference between the spellings of Jewelry and Jewellery?

The difference between the spellings of "jewelry" and "jewellery" is primarily a matter of regional spelling variations.

In American English, the standard spelling is "jewelry" with one "l." This spelling is also used in Canada and other countries that follow American English conventions.

In British English, the preferred spelling is "jewellery" with two "l's." This spelling is also used in Australia, New Zealand, and other countries that follow British English conventions.

Both spellings refer to the same thing: decorative items worn as personal adornments, such as rings, necklaces, bracelets, and earrings.

What services do you provide for estate jewelry?

At Kurtis Jewellers, we offer comprehensive services for estate jewelry to help you preserve, restore, and evaluate your precious pieces. Our range of services includes:

Repair and Restoration: Our skilled craftsmen specialize in repairing and restoring estate jewelry to its former glory. Whether it's fixing broken clasps, resetting gemstones, or repairing damaged settings, we handle each piece with care and precision.

Cleaning and Polishing: We provide professional cleaning and polishing services to rejuvenate estate jewelry and bring back its shine. Our gentle cleaning techniques help remove dirt, grime, and tarnish without causing any damage to the delicate components.

Appraisal and Evaluation: Our experienced appraisers can assess the value and authenticity of estate jewelry pieces. Whether you're looking to determine the market value for insurance purposes or for selling purposes, we provide accurate and detailed appraisals to meet your needs.

Customization and Redesign: If you're looking to give new life to heirloom pieces or transform outdated designs, we offer customization and redesign services for estate jewelry. Our expert designers work closely with you to create personalized and modernized jewelry pieces that reflect your style and preferences.

Consultation and Advice: We understand that estate jewelry holds sentimental value and may come with unique considerations. Our knowledgeable staff is available to provide expert advice and guidance on caring for, maintaining, and preserving your estate jewelry collection.

Whether you're looking to repair a family heirloom, assess the value of vintage pieces, or breathe new life into antique jewelry, Kurtis Jewellers is your trusted partner for all your estate jewelry needs. Contact us to setup an appointment.